Remote business support and business improvement services
Hands-on help with the day-to-day, and practical improvement for the way your business runs, for owner-managed businesses, SMEs and growing teams across the UK. Here's what each service involves, who it suits and what it costs.
Flexible Business Support
An extra pair of hands, without employing someone. Remote support for the tasks that take up your time but don't need to be done by you.
£35per hour
New clients: 3 hours for £75.
Who it's for
Business owners with more to do than time to do it, who don't have enough work to justify a new employee.
Examples of what's included
- Business administration
- Inbox and diary support
- CRM and database updates
- Quote and enquiry follow-up
- Supplier chasing
- Customer communication
- Research and spreadsheets
- Documents and reporting
Business MOT
A practical review of how your business currently operates, with a written action plan showing what to improve first.
£195
Who it's for
Owners who feel the business could run more smoothly but aren't sure where the problems are, or where to start.
What's reviewed
- Enquiry handling
- Quoting and follow-up
- Customer communication
- Admin and workflows
- Software and systems
- Bottlenecks and duplication
- Owner dependency
- The customer journey
The Fix
Business improvement projects for when you know something needs fixing, or you've had a Business MOT and want help putting the recommendations in place.
From£500
Each project is scoped individually, so you know what's included before we start.
Who it's for
Businesses with a specific problem to solve, such as missed enquiries, messy CRM data or quotes that aren't being followed up.
Example projects
- Improving enquiry handling
- Building follow-up processes
- Getting more from your CRM
- Creating workflows and templates
- Reducing duplicated work
- Documenting responsibilities
- Improving customer journeys
- Streamlining repetitive tasks
Business Care
Ongoing monthly support and improvement. Like having an external operations and business improvement resource, without employing someone internally.
From£395per month
Packages depend on the level of support you need.
Who it's for
Growing businesses that want regular, dependable support to keep improving without adding to the payroll.
What it can include
- Regular business reviews
- Process improvement
- Operational problem solving
- Systems and workflow support
- Supplier and admin support
- Customer journey improvements
- Implementation support
- Ongoing practical help
Not sure which service fits?
Tell me what's going on in your business and I'll point you in the right direction.