Articles: practical guides for running a better business

Plain-English advice on processes, follow-up, admin and getting things off the owner's desk, from Lucy Goffin at The Business Workshop.

How to Follow Up Quotes Without Chasing Customers

Quotes go out, the customer goes quiet, and nobody follows up consistently. Here's a simple process that fixes it without pestering anyone.

3 min read

Most processes aren't designed, they evolve. These seven signs suggest yours haven't kept up with the business.

2 min read

Needing someone to complete tasks is different from needing someone to improve how the business runs. Here's how to tell which you need.

2 min read

If every question and decision still lands with you, working longer hours won't fix it. The answer is usually in how the business is set up.

2 min read

Every business already has processes, even if nobody has written them down. The question is whether they work well.

2 min read

Admin grows quietly until the owner is doing it every evening. Six signs it's time to hand some of it over, and what to outsource first.

2 min read

Tell me what's taking up your time or what isn't working, and I'll point you in the right direction.